Refund Policy

Returns

If for any reason you are not satisfied with our products, please start a return HERE within 15 days of delivery. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.  

Several types of goods are exempt from being returned or exchanged. All purchases of PDF patterns, paper patterns, books, gift cards, subscriptions-both monthly and yearly, sewing machines, all preorder items (Advent box, Mystery boxes, NYE kits), Sales, SVG files, grab bags, sale, Sample sale items and clearance items are final, meaning they are non-refundable and cannot be returned or exchanged. 

Yearly cork subscription Cancellation Policy:
Yearly Subscription: You may cancel your subscription at any time, but it will remain active until the end of the current subscription year. No returns or refunds are available for shipped clubs or unshipped clubs.  You will receive the full year even if you cancel during your yearly subscription.

Cut goods policy-any items that are a custom cut order, not limited to Fabric, Cork, Faux Leather, Interfacing, Microsuede, Fur, Canvas, Zippers, Webbing, Elastic, RFID, and Vinyl, and Kits will be subject to a 25% Restock fee.  If you cancel the order prior to shipping, your order may also incur this charge if the items have been cut.

To complete your return, we require a provided image of the packing slip and any items in the order!

Refunds

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of the item being returned to us. Buyer is responsible for return shipping costs if they do not purchase CHECKOUT+ at checkout. 

If you refuse a package due to customs/duties fees-there will be no refunds