Refund Policy

Returns

If for any reason you are not satisfied with our products, please contact us within 30 days of delivery. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.  

Several types of goods are exempt from being returned or exchanged. All purchases of PDF patterns, paper patterns, books, gift cards, subscriptions, sewing machines, all preorder items (Advent box, Mystery boxes, NYE kits), Sales, SVG files, grab bags, sale, and clearance items are final, meaning they are non-refundable and cannot be returned or exchanged. 

Cut goods policy-any items that are a custom cut order, not limited to Fabric, Cork, Faux Leather, Interfacing, Microsuede, Fur, Canvas, Zippers, Webbing, Elastic, RFID, and Vinyl and will be subject to a 25% Restock fee.  If you cancel the order prior to shipping, your order may also incur this charge if the items have been cut.

To complete your return, we require a receipt or proof of purchase.

Refunds

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of the item being returned to us. Buyer is responsible for return shipping costs. 

Shipping
Qualifying item(s) must be shipped back within 7 days of receipt to our warehouse: 112 Karavan Dr, Fox Lake WI 53933, United States. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  If your item qualified for free shipping, our shipping costs will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you refuse a package due to customs/duties fees-there will be no refunds