Returns & Exchanges
REFUND POLICY
ReturnsIf for any reason you are not satisfied with our products, please contact us within 30 days of delivery for a refund or exchange. If 30 days have gone by since your purchase, we can offer an online credit to use on sallietomato.com if we still stock the item. To be eligible for a return, your item must be unused and in the same condition that you received it; otherwise, the buyer is responsible for any loss in value. All purchases of paper patterns, PDF patterns, books, gift cards, subscriptions, sewing machines, grab bags, mystery items, and clearance items are final, meaning they are non-refundable and cannot be returned or exchanged. To complete your return, we require a receipt or proof of purchase.
Refunds
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of the item being returned to us. Buyer is responsible for return shipping costs. Cut goods will have a 25% restocking fee.
Exchanges
If you need to exchange an item, send us an email at orders@sallietomato.com and send your item to: ATTN: Exchanges, 112 Karavan Drive, Fox Lake WI 53933, United States. Buyer is responsible for shipping item back and new item out.
Shipping
Qualifying item(s) must be shipped back within 7 days of return approval to our warehouse: ATTN: Returns, 112 Karavan Dr, Fox Lake WI 53933, United States. Buyer will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We are not responsible for misdelivered mail due to wrong address or misdelivery by the mail service of your choice. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please do not send your purchase back to the manufacturer if applicable.
