Contact Us

Our team is here to help! We strive to respond to emails within 24 hours (Monday–Friday) and chats within an hour, though response times may vary if we’re assisting other customers. Please check your spam folder if you don’t see a reply. Before reaching out, visit our FAQ page, Pattern Revisions, and YouTube Tutorials to see if your question has already been answered.

Customer Service Hours: Monday–Friday, 8:00 AM – 3:00 PM CT

Contact Information:

• Orders & General Customer Service: (920) 520-0055 | info@sallietomato.com
• PinPoint Sewing Machine Service: (608) 432-2499 | Ask for Chris
• Sewing Machine Pickup/Drop-off at the Warehouse 112 Karavan Dr, Fox Lake, WI 53933: Tuesday–Thursday, 10:00 AM – 3:00 PM
• Business Office: (920) 520-0083 | If unavailable, leave a message, and we’ll return your call ASAP.

Order Processing & Shipping:

• Current processing time: 1–2 business days
• Orders are not shipped on weekends
• Check the scrolling bar at the top of our website for real-time shipping updates

Wholesale Accounts & Trunk Shows:

• We are no longer accepting new wholesale applications. Store owners can purchase Sallie Tomato products wholesale through Checker Distributors.
• Trunk shows are still managed through us! For inquiries, please email pam@sallietomato.com.

Thank you for your support—we’re here to help and excited to sew with you!