Contact Us

CUSTOMER SERVICE HOURS: Monday-Friday 8am-3pm CT

Please contact us by using the relevant department below:
Order Department: (920) 520-0055 or
General Customer Service:
Wholesale Department: (920) 520-0053 or
PinPoint Sewing Machine Service: (608)432-2499 ask for Chris
Sewing machine Pick up/ Drop off hours at the warehouse:
 Tuesday - Thursday: 10 am to 3 pm
Business Office: 920-520-0083. If unavailable, please leave a message and we'll get back to you as soon as possible.
We try our best to respond to emails within 24 hours Monday through Friday. Please check your spam folder if you do not hear from us. Please visit our FAQ page, Pattern Corrections page, and YouTube Tutorials before contacting us to see if your answer can be found there. Also, our current order processing time is 3-5 business days. We do not ship on weekends. Please check the scrolling bar at the top of the website for more shipping information if applicable. Thank you!