Thank you for taking the time to share your feedback — I’m truly sorry to hear how frustrating this experience has been for you. I want to help clear up the confusion and make sure we get you the right support.
To start, I’m a little unclear whether you purchased the paper pattern or the PDF download, and where it was purchased from. That will help me look into this more accurately.
For our Emma Pattern, the product description on our website does include the note:
“This paper pattern contains multiple pages that are printed front to back. We recommend using tracing paper to trace the pattern shapes and preserve the instructions.”
We print our paper patterns double‑sided to keep production costs down and avoid raising prices for customers. Because of that, tracing is recommended so you can use the pattern pieces without losing access to the instructions printed on the reverse side.
Regarding printing: when printing any pattern at home, there should be an option in your printer settings to choose single‑sided or double‑sided printing. For sizing accuracy, we recommend setting your printer to 100% or “Actual Size” rather than “Fit to Page.” If the pattern still prints at the wrong scale after adjusting those settings, the next best step is to reach out to the manufacturer of your printer or computer system, as they can help troubleshoot device‑specific scaling issues.
I completely understand your disappointment — especially if your goal in purchasing the paper pattern was to avoid printing or scanning anything. Your feedback about clarity in the description and offering the PDF pattern with the paper version is very helpful, and I’ll be sharing it with our team for review. We’re always looking for ways to improve our patterns and product information.
If you can let me know which version you purchased, I’ll be happy to look into options and see what we can do to make this right for you. Thank you-info@sallietomato.com
